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We are carrying out a review of quality at Oldfield Manor. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 3 September 2019

About the service

Oldfield Manor is a residential care home providing personal care to 15 people at the time of the inspection. The service can support up to 17 people in one adapted building. Bedrooms comprised of 15 single bedrooms and one double bedroom, five of which had en-suite facilities, spread over two floors. There was a lift to access the first floor. There was sufficient washing and toilet facilities for people. People had access to a number of communal areas, including quiet spaces and a garden.

People’s experience of using this service and what we found

People received care and support that was exceptionally person-centred and was embedded in the service. The registered manager and staff had an excellent understanding of people’s needs and desired outcomes. Electronic care plans holistically reflected people’s needs in a personalised way and identified people’s choices, wishes, preferences and things that were important to them. We saw people had achieved extremely positive outcomes. A person told us, “I have a much better quality of life here.”

The registered manager and staff were passionate about supporting people to develop and maintain relationships and people were exceptionally well supported to take part in activities to avoid social isolation. We saw exceptional examples of how people had made significant improvements and achieved their goals as a result of the support from the service.

People told us they felt safe. Staff were knowledgeable regarding safeguarding and had access to policies and procedures. Risk assessments had been completed to keep people safe and equipment was regularly serviced. Accidents and incidents were recorded, and evidenced lessons learned. Robust recruitment systems and processes were in place. The premises were clean, and staff followed infection control and prevention procedures.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. People were provided with a nutritious and varied diet. Staff were supported through induction, robust training and regular supervisions and appraisals.

Staff were kind and caring. People told us, “I like the staff, they are caring. They make my life better” and “The staff are good. They talk to me in a kind way. The staff are the best thing about living here.” People appeared comfortable around staff. Consideration had been made to the Equality Act 2010 and people were protected against any discrimination. People told us staff respected their privacy and dignity and supported them to be as independent as possible.

The service was well-led. We received positive feedback about the registered manager and staff felt supported in their roles. The registered manager ensured they sought feedback about the service from people, family, external professionals and staff to drive and improve the service. Systems were in place to monitor the quality of care provided and continuously improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 3 September 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 September 2019

The service was well-led.

Details are in our well-led findings below.