We found that the provider had taken action to address the identified concerns around record keeping so that people who used the service were protected against the risks of unsafe or inappropriate care.
People spoke very highly of staff and described them as "Wonderful and delightful people", "Caring" and "Marvellous at what they do". They also said that they were visited regularly by the team leader and felt confident that if they raised any concerns then the service would respond appropriately.
People told us that they felt "Safe" with staff and their privacy and dignity was respected. One person said "They are so good at what they do, I trust them completely".
We found that the service had completed the appropriate checks to ensure that the staff employed were suitable to work with vulnerable people.
We saw that the service had good quality assurance systems in place to ensure that an effective and high quality level of care and support was provided for people.
We looked at the care records for five people who used the service and found that the information maintained was not always up to date to reflect the individual care and support needs for each person.
People told us that staff were "Very helpful", "Kind" and "Are very polite and always ask before they do anything". People told us they had been given information before they started to use the service and were visited by the supervisor. One person told us "They came to see me and gave me a brochure with information" and "They talked to me about my care and what they could help with".
We were told that the manager asks people for feedback about the service. One person said "I often talk to the manager and I can say how well the staff are doing".
We also spoke with staff who all said they felt supported by the manager and received regular training. Comments included "They have been amazing and I have received a lot of good training and information" and "I see my manager regularly and feel very supported".
Staff told us that they would be confident in reporting any concerns to their supervisor and the information would be acted on appropriately. On person said "I know exactly who to call if I have any concerns" and "I would inform my supervisor and I know it would be dealt with appropriately".