Background to this inspection
Updated
7 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our
regulatory functions. This inspection was planned to check whether the provider is meeting the legal
requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in
place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of
infection control and prevention measures in care homes.
This inspection took place on 22 October 2020 and was announced. The service was selected to take part in
this thematic review which is seeking to identify examples of good practice in infection prevention and
control.
Updated
7 November 2020
About the service:
Saville Manor is a care home that provides personal and nursing care for up to 42 older people. The service is provided in accommodation over four floors. At the time of the inspection, 34 people were living at the home.
What life is like for people using this service:
People who used the service and relatives spoke positively and told us they felt safe in the home.
Improvements had been made and people received safe care and treatment. Monitoring records were accurate and up to date, Topical creams, fluid thickeners and equipment were used safely.
Quality assurance risks systems identified shortfalls and actions plans were in place to mitigate risks and make improvements.
Staff had received sufficient training to carry out their roles. Staff demonstrated a good understanding of safeguarding and whistle-blowing and knew how to report concerns.
People were supported to access health care services and regular visits were undertaken by their GP.
People’s dietary needs were assessed, and people were offered choices at mealtimes. People received the support they needed with food and fluids.
People and relatives were asked for feedback and knew how to complain. No-one was receiving end of life care at the time of our inspection visit.
People received care that was kind and respectful. Care plans were detailed and reviewed each month.
The service met the characteristics of Good in the key questions Safe, Effective, Caring, Responsive and Well-led. and Well-led. Therefore, our overall rating for the service after this inspection has improved to Good.
More information is in detailed findings below.
Rating at last inspection:
Requires Improvement (report published in February 2019 following a focused inspection).
At that inspection, we inspected the safe and well-led domains only.
Prior to the above inspection, at the last comprehensive inspection we rated the service as Good (report published in July 2017).
Why we inspected:
Services rated “requires improvement” are re-inspected within one year of our prior inspection. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people receive.
Follow up:
We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.