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Inspection Summary


Overall summary & rating

Good

Updated 6 July 2018

We undertook an inspection of Culverhayes Nursing Home on 11 and 12 April 2018. Culverhayes Nursing Home provides accommodation for up to 65 people requiring nursing care. The service offers care to people with mental health needs and to those living with dementia. People live in one of three dedicated areas of the service according to their particular needs, Hayes, Culver and Lymore Wings. At the time of our inspection 64 people were living at the service and another person was due to move in.

At our last inspection in October 2015 we rated the service Good. At this inspection we found the evidence did not continue to support the rating of Good. .

People felt safe living at the service and staff were able to tell us what action they would take to keep people safe and protect them. The management of medicines was carried out safely. However the registered persons’ attention was drawn to improvements that could be made regarding the storage of drinks thickener and the accessibility of guidance relating to ‘as required medicines’’

The environment was suitable for people living with dementia. People were accommodated in small groups and there was signage and use of colour to help people find their way around. The home was clean, well maintained and equipped. A range of activities were provided and people were supported to get involved in activities outside the service.

People received effective care because their needs were assessed. Staff were trained in core topics to meet people’s specific needs such as safe handling and different aspects of dementia care.

People’s rights were upheld as required by the Mental Capacity Act 2005. They were supported to make choices and if they lacked capacity to make some decisions these were made in their best interests.

The service provided food and drink that met people’s need and referrals were made if people had swallowing difficulties or lost weight. Some people would benefit from pictorial menus or visual cues to support them making meal choices.

Staff were kind and caring and knew people well. They treated people with dignity and respect and provided care in a relaxed and compassionate manner.

People received responsive care as plans relating to their specific health needs contained sufficient detail. Some end of life care plans could be improved with more information about people’s wishes at that time of their life.

The registered manager led a positive team who felt valued. Visiting healthcare professionals confirmed that the staff worked with them to ensure people received the care they needed.

People and their relatives could be confident that their views would be sought and listened to about the service. We found a number of improvements had been made in response to this feedback.

Inspection areas

Safe

Good

Updated 6 July 2018

The service remains safe.

Effective

Good

Updated 6 July 2018

The service remains Good.

Caring

Good

Updated 6 July 2018

The service remains Good.

Responsive

Good

Updated 6 July 2018

The service remains Good.

Well-led

Good

Updated 6 July 2018

The service remains Well Led