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Culverhayes Nursing Home Good

All reports

Inspection report

Date of Inspection: 11, 12 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF


Inspection carried out on 11, 12 September 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service. This was because people using the service had complex needs which meant not everyone was able to tell us their experiences. One person told us �staff are very kind.�

We observed staff were attentive to people�s needs. We talked with staff and they showed a detailed knowledge of the people they were caring for. Staff told us they used this information to meet individual needs. We looked at care records relating to five people. They showed people�s likes and dislikes and life history were recorded. Staff told us they used this information to ensure care was appropriate and to build a rapport with people.

All the people and relatives we spoke with talked positively about the cleanliness in the home and had no concerns. One person showed us their room and told us �I keep my room the way I like it. Staff come in every morning and clean my floors and bathroom, it�s always clean.� Care staff demonstrated a good understanding of infection control. We were shown around all aspects of the home and found it to be clean and tidy.

We spoke with the provider and manager about recruitment when we visited. We looked at records which showed there were effective recruitment and selection processes in place.

We looked at quality information and how this was audited. We saw the provider had recorded information about accidents and incidents and evaluated these for potential service improvements. We looked at five people�s care records and found the monitoring and audits of some care, and the delivery of some care was not consistent. This meant processes set up to ensure care and treatment plans were evaluated were not effective for all people.