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Inspection Summary

Overall summary & rating


Updated 22 January 2020

About the service

Clarence Road is a residential care home that can provide 24-hour support and personal care for up to 15 adults with mental health needs. The care home was split across three floors and each floor was accessible by lift. At the time of our inspection 15 people were using the service.

People’s experience of using this service and what we found

Risk was well managed and reviewed very well to ensure people were safe from the risk of harm. Recruitment checks were in place to ensure staff were suitable and safe to work at the service.

The service was clean and free from malodour. The risk of infection was taken seriously, and measures were put in place to keep areas at risk clean.

Staff had received training and regular support to enable them to carry out their role. The registered manager and staff looked for opportunities to use their skills to provide an environment where people were looked after by well experienced staff. A relative felt staff were exceptional and well trained in their role.

People’s health and well- being was well monitored and managed. People told us they were either supported to attend or went independently for health appointments or reviews. People were provided with a varied and healthy diet and were encouraged to make healthy food and drink choices.

Staff were kind, understanding, and compassionate. People liked the staff team as did their relatives. A relative expressed their gratitude towards the staff for showing patience and empathy while supporting their family member.

People were accepted for who they were and able to express themselves without fear of discrimination. The registered manager and staff treated each person with dignity and respect.

People were supported by a registered manager and staff who knew people’s personal and individual needs extremely well and were committed to providing a service to meet their care and social needs. People’s communication needs were met.

End of life wishes were considered in a respectful manner and discussed when people were happy to do so.

Complaints and compliments were captured and used to help improve the service.

The registered manager provided excellent leadership to staff and motivated them to be the best they could be in the working environment. People and their relatives liked the registered manager and had a good relationship with them. Quality assurance systems were effective and helped the registered manager and other managers monitor the quality of care people received and make improvements where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 January 2020

The service was safe.

Details are in our safe findings below.



Updated 22 January 2020

The service was effective.

Details are in the effective findings below.



Updated 22 January 2020

The service was caring.

Details are in our caring findings below.



Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 22 January 2020

The service was well led.

Details are in our well led findings below.