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Archived: Saltram Crescent


Inspection carried out on 7 August 2014

During an inspection looking at part of the service

At the previous inspection on 03/01/2014 we found non-compliance with Outcome 16, assessing and monitoring the quality of service provision. We judged that this had a minor impact upon people using the service. Following receipt of the inspection report, the provider sent us an Action Plan which stated how they would address the non-compliance within an agreed timescale. At the previous inspection we found that although people could speak with staff about their care and support, there was an absence of formal systems to seek the views of people using the service and their representatives.

At this inspection visit we found that the service had sent out questionnaires and spoken with people about how they wanted to provide their feedback. People using the service had taken part in a project to design questionnaires for their relatives and friends. The five people we spoke with told us they were happy with their care and they felt consulted about the quality of the service.

Inspection carried out on 3 January 2014

During a routine inspection

In this report the name of the registered manager appears who was not in post and not managing the regulated activities at this location at the time of this inspection.Their name appears because they were still a registered manager on our register at this time.

We spoke with 12 people who use the service in different settings. People said they felt "well supported" by the staff. One person said "I feel safe here and staff help me out when things start to go wrong."

People's care and support needs were discussed and agreed with each person or their advocate. We found that people's needs were assessed and risk assessments and support plans were reviewed as necessary.

Records showed that the provider worked alongside other agencies such as GPs, hospitals and the local authority which placed people with the service and supported individuals to find help with their specific issues.

Staff told us about staffing arrangements in each setting and we found that there were enough staff on duty to meet people's needs.

People felt they had opportunities to comment on the service but there were no mechanisms in place to seek feedback from families and we were not given examples of where people�s experiences and views affected how the service was delivered.

Inspection carried out on 9 January 2013

During a routine inspection

We were able to speak with three people who were receiving personal care. This was, in general, in relation to support with medication. Support workers were available 24 hours a day. There were sufficient staff available to meet people�s personal care needs. People told us they valued the involvement and support of their key workers.

Records showed that people had up to date risk assessments and support plans. One person described the service as �fine� and people told us that they knew about their support plan and who their key worker was.

Staff had attended training about safeguarding vulnerable adults and knew what to do if they had concerns about a person's welfare. People told us that they felt "safe" at the home. We saw that safeguarding concerns had been raised and managed appropriately.

People were asked for their views about their care. Annual customer satisfaction surveys were carried out and people were involved in making decisions about the service they received. There was a complaints policy which people were aware of and people were supported to raise their concerns.

Inspection carried out on 9 September 2011

During a routine inspection

People who use the service told us their needs were met by staff and they felt well supported. This included being enabled to make their own decisions and take responsibility for their actions. They were treated with respect and were happy living at the home. People felt safe, protected and chose what they wanted to do, when they wanted to do it. They told us that they were involved in planning their care and have signed their tenancy agreements and care plans. There were no current safeguarding alerts. They also told us they had access to their records.