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Archived: Saltram Crescent

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Inspection report

Date of Inspection: 7 August 2014
Date of Publication: 27 September 2014
Inspection Report published 27 September 2014 PDF

Overview

Inspection carried out on 7 August 2014

During an inspection looking at part of the service

At the previous inspection on 03/01/2014 we found non-compliance with Outcome 16, assessing and monitoring the quality of service provision. We judged that this had a minor impact upon people using the service. Following receipt of the inspection report, the provider sent us an Action Plan which stated how they would address the non-compliance within an agreed timescale. At the previous inspection we found that although people could speak with staff about their care and support, there was an absence of formal systems to seek the views of people using the service and their representatives.

At this inspection visit we found that the service had sent out questionnaires and spoken with people about how they wanted to provide their feedback. People using the service had taken part in a project to design questionnaires for their relatives and friends. The five people we spoke with told us they were happy with their care and they felt consulted about the quality of the service.