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Inspection Summary


Overall summary & rating

Good

Updated 15 April 2021

Felstead Street is a residential care home providing accommodation and care for up to 24 people with mental health needs. At the time of our inspection 21 people were living in the home.

We found the following examples of good practice.

The premises were clean and well maintained. Hand sanitiser and personal protective equipment (PPE) were available at the entrance of the home. Visitors had to complete a declaration form, had their temperature taken and recorded, PPE was available, and people were supported to follow the government's guidance on wearing PPE and social distancing.

The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing. This ensured people, visitors and staff were tested for COVID-19 in a consistent way in line with national guidance.

The provider has ensured staff received appropriate training and support to help prevent the spread of infection. All staff had received regular training on infection control and the use of PPE.

The provider had ensured people using the service could maintain links with family members and friends. Family members and friends could stay in touch with people by phone and video messaging. Family and friends could visit people at the service. Each person living at the service had a nominated individual who could visit them.

The provider sought support and advice from external agencies including the local authority, Public Health England health protection teams, and local mental health teams. The provider was open to all advice and guidance offered to help keep people safe.

Inspection areas

Safe

Good

Updated 15 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 15 April 2021

Caring

Good

Updated 15 April 2021

Responsive

Good

Updated 15 April 2021

Well-led

Good

Updated 15 April 2021