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Inspection Summary


Overall summary & rating

Good

Updated 19 April 2019

About the service:

Braeside Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home can accommodate up to 36 older people, some of whom were living with dementia. At the time of this inspection there were 35 people using the service.

People’s experience of using this service:

¿The service had an experienced registered manager who had ensured all the issues from the previous inspection had been resolved and systems were in place to drive continued improvement.

¿We received positive feedback about the service from all stakeholders including people who lived at the home, their families, care staff and health and social care staff. One relative told us, “They are friendly and there is a very good atmosphere. They had her up and dancing last week. Mum has a good rapport with staff. I feel they look after mum as if she was one of their family.” A visiting professional told us, “This is one of the good homes. The care and attention given to the residents is very good”. Relatives told us that the good communication and openness gave them confidence and reassurance.

¿Stakeholders were engaged in a meaningful way where consultation led to improvements being made to the service.

¿We observed an open, friendly and caring atmosphere in the home and this was supported by a low turnover of staff.

¿People’s care needs were met safely and we received good feedback about staff being caring and treating people with dignity and respect. There was also good feedback about the cleanliness of the home, the food and the activities on offer.

Rating at last inspection: At the last inspection the service was rated requires improvement (published 23 March 2018). The overall rating has improved at this inspection.

Why we inspected: This was a planned inspection based on the current timescales for returning to re-inspect services rated requires improvement overall.

Follow up: We will continue to monitor the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 April 2019

The service was well-led

Details are in our Well-Led findings below.