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Archived: Oliver House Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2019

About the service

Oliver House is a residential care and nursing home providing personal and nursing care to 25 people aged 65 and over at the time of the inspection. Some people were living with dementia. The service can support up to 26 people. Care is provided on two floors, with bedrooms on each floor and communal areas on the ground floor.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from avoidable by staff who understood their responsibility to safeguard people. People’s risks had been identified and assessments were undertaken to ensure they received the level of support they required. Staff provided people with their prescribed medicines safely.

There were a sufficient number of suitable recruited staff to meet people’s needs in a timely manner. Staff had access to training and support to improve their knowledge of care and enhance their skills. People were provided with a choice of nutritious food and plentiful drinks. Staff supported people to retain their independence and when support was required it was provided in a kind and reassuring manner.

People enjoyed the company of staff who respected their privacy and promoted their dignity. People were able to maintain their important relationships with relatives and friends who were welcomed into the home and included in social events.

People were protected from social isolation. There was an active and diverse range of activities offered to people both in and outside of the home. There were strong links with the community.

People received the care they preferred because staff asked them and their relatives about their likes and dislikes. Care was reviewed regularly to ensure it was still relevant for people. People told us they were happy with their care and would speak with the registered manager or staff if they wanted to discuss a concern or complaint.

There was a registered manager in post who people and staff respected and found approachable. Quality monitoring processes were in place. When improvements were required these were implemented in a timely manner.

People, staff and external healthcare professionals were supported to share their views of the service through satisfaction surveys.

Rating at last inspection

The last rating for this service was Good (15 May 2017)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oliver House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 December 2019

The service was safe.

Effective

Good

Updated 6 December 2019

The service was effective.

Caring

Good

Updated 6 December 2019

The service was caring.

Responsive

Good

Updated 6 December 2019

The service was responsive.

Well-led

Good

Updated 6 December 2019

The service was well-led.