Honest Care Services

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support:

Risks to children had been assessed and strategies to reduce risk had been implemented. The registered manager understood safeguarding procedures and how to protect children from potential abuse and harm.

Children were supported to have maximum choice and control of their lives and the registered manager supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager ensured they sought consent from children and their parents before support was provided. The registered manager understood rights to refuse care. Staff supported children with dignity and respect.

Parents and children were involved in care planning.

Right Care:

Relevant training have been undertaken by the registered manager. Staff recruitment systems to recruit staff were in place.

Records were up to date. This supported children with their assessed needs.

Parents told us the registered manager was kind and caring. We received positive feedback on how the registered manager related to children.

Children were supported to remain healthy and had access healthcare professionals if needed.

Right Culture:

Management oversight systems were in place. An auditing system had been set up in order to review and analyse information to ensure records were kept up to date and to identify where the service needed to improve.

Parents had been consistently asked to feedback on the service in order to drive any needed improvements.

Parents had the information required to contact the service and understand the service’s procedures.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 16 August 2022 and this is the first inspection.

Why we inspected

This inspection was carried out to provide the first rating of this service following registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.