My Skin Medics

Updated 23 August 2023

My Skin Medics is a skincare, health and aesthetics clinic based in Sale, Manchester. The service offers a wide range of non-surgical cosmetic treatments and medical grade skincare products to address a range of skin issues. The registered manager is a qualified doctor and manages a team of clinical practitioners and aestheticians.

The provider is registered at:

120 Cross Street

Sale

Manchester

M33 7AW

0161 243 1919

www.myskinmedics.co.uk

The service is registered with the Care Quality Commission to provide the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

The service opening hours are:[EA1]

Monday Closed

Tuesday and Wednesday 9:30am-5:30pm

Thursday 9:30am-7pm

Friday 9:30am-4pm

Saturday 10am-3pm

Sunday Closed

An appointment only system is in place, but the service does not turn people away who may just walk in for a consultation.

How we inspected this service

• Gathering information prior to the inspection
• Undertaking remote interviews with staff
• Carrying out a site visit
• Talking to staff on the day
• Reviewing policies, procedures and looking at the record management system.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

[EA1]The editorial guide says to use 12 hour clock so have amended these times.

Updated 23 August 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at My Skin Medics as part of our inspection programme.

My Skin Medics is a medically led aesthetics & wellness clinic in Sale.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. My Skin Medics provides a range of non-surgical cosmetic interventions, for example anti-ageing skin treatments, dermal fillers and skin booster treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

One of the partners who provides the service is also the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was relatively new and not a lot of customer feedback had yet been collated. Feedback received from one person using the service was positive and there were a number of positive reviews on the service website.

Our key findings were:

• The premises were used for pre-treatment consultations with patients, for treatment and for follow up. Regulated treatments were undertaken by the provider and one other member of staff who was a registered nurse. No surgical procedures were undertaken at the premises.[EA1]
• The premises were clean and hygienic and infection prevention and control was well managed with appropriate cleaning processes in place.
• There were good systems in place at these premises to manage risks so that safety incidents were less likely to happen.
• There had been no treatment related patient safety incidents at the time of the inspection and there were satisfactory policies and procedures to follow in the event of an incident happening.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement throughout the service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services