Our current view of the service
Updated
21 January 2025
We carried out this announced on-site inspection on 3 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Blackley, Greater Manchester and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, outside the practice.
The practice had 3 treatment rooms. The total number of staff was 7. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 receptionist and the practice manager.
People's experience of the service
Updated
21 January 2025
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 18 patients. On the day of our inspection, we saw patient feedback from a further 20 patients, who had left online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Staff are professional and knowledgeable. They take the time to explain and recommend helpful techniques to prevent deterioration. They offer a good range of treatment options.”
“I have always had a really positive experience at Charlestown Dentist. The staff are really friendly, and I feel that the treatment is always caring and professional.”
“I have only ever had really great experiences at Charlestown dental practice firstly the practice is immaculately clean, which immediately instils confidence, but it is the staff who truly make it a five-star experience. You are always greeted with a smile by the wonderful receptionist.”
Patients commented positively about the standards of cleanliness. “The practice is spotless, modern, and immediately reassuring, but the real highlight is the team.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “The dental service has always been responsive and easy to book appointments when I need to.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.