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Inspection Summary


Overall summary & rating

Good

Updated 26 April 2019

About the service:

Langdon Community is registered to provide personal care to people in their own homes. The service is run by a Jewish organisation and specialises in providing support to people with a learning difficulty. Support is provided both to people living independently and living in small group settings.

People’s experience of using this service:

The service had a new manager in post and was in the process of a restructure to ensure improvements to management oversight. Evidence of consistent and sustained good practice is required in order to demonstrate the service is well led.

The new manager had previous experience as a registered manager and was committed to driving improvement within the service.

People, relatives and staff spoke highly of the manager and told us they found them to be approachable and responsive to addressing any concerns raised.

There were systems in place to support the safe recruitment of staff which included references and checks with the disclosure and barring service (DBS).

Staff told us they had the training and support they needed to safely undertake their role. Training records showed that training was up to date.

Assessments and care plans were in place. These contained information about peoples likes and dislikes and preferences. Improvement to care records were being made.

Full consideration was given to how people were to be supported with their cultural and religious needs.

People told us they had choice and that independence was promoted. Care records demonstrated people were supported to be as independent as possible.

We observed staff to be kind and caring. The staff we talked to spoke with genuine affection about the people they were supporting.

People were supported to engage in a variety of activities within the community and supported to access employment.

Staff told us the culture of the organisation was open, they felt listened to and able to raise concerns. They knew these would be appropriate addressed.

The service was committed to using information from accidents, incidents, safeguarding, concerns and complaints to drive improvement within the service. This work was ongoing.

Rating at last inspection:

At our last inspection (22 September 2016) the service had an overall rating of Good.

Why we inspected:

This was a planned inspection based on the rating of the service at the last inspection.

Follow up:

We will continue to monitor the service through information we receive and future inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 26 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 26 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 26 April 2019

The service was not always well-led

Details are in our Well-Led findings below.