New Prospects provides care and support to 213 people up to 24 hours per day, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people’s personal care and their wider social support.
The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and/or autism using the service can live as ordinary life as any citizen.
At our last inspection we rated the service outstanding. At this inspection we found the evidence continued to support the rating of outstanding and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
At this inspection we found the service remained outstanding.
Everyone spoke extremely highly of the staff and gave us multiple examples of outstanding care. People and relatives told us staff maintained their dignity and treated them with utmost respect. The whole staff team were incredibly enthusiastic and passionate about the services they provided. Staff demonstrated that they were extremely committed to making a positive difference to people’s lives.
People were cared for exceptionally well in the comfort of their own homes. Staff knew the people they supported remarkably well and we observed staff acting with kindness and patience.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service was entirely flexible and provisions were changed and adapted to meet people’s current needs and choices. There was excellent communication with external professionals to ensure services achieved positive outcomes for people.
Support plans were extremely person-centred and accurately detailed each person’s history, their current care needs and the social support they required. Risk assessments were in place to identify and mitigate risks to people’s health and safety. Wherever possible, positive risk taking was promoted to encourage people to become more independent. Lessons learnt from incidents were an essential part of the continuous improvement and development of further precautionary measures.
Staff promoted activities which inspired people to participate in pastimes that were motivating and meaningful to them. Individual activity plans were in place which empowered people to get involved in social events that they were interested in. Staff ensured people had the chance to pursue education and work. We heard about people who had achieved dreams and ambitions. Group activities were arranged to maintain people’s links with their local community and provided further opportunity for social interaction with family and friends.
There had been very few complaints made about New Prospects. This demonstrated that overall people and relatives were pleased with the services provided. The management team presented multiple opportunities for people, relatives and staff to talk to them about the service. Everyone was actively encouraged to contribute to decisions made about the services.
There was an extremely experienced and well established registered manager in post who ensured regular checks on the quality and safety of the service were meticulously carried out. The whole management team were avid supporters of collaborative working and they often organised and led partnership events with other organisations to ensure any decisions made benefitted the people who used local services.
The recruitment process continued to be safe. Staff training was up to date and bespoke training had been created and provided. The management team supported staff and enthused them to become highly skilled and knowledgeable. Staff welcomed the opportunities given to them to progress their careers and had achieved qualifications in health and social care. There were plenty of staff employed to manage the services safely, reliably and effectively.
Further information is in the detailed findings below.