• Care Home
  • Care home

Marham House Care Home

Simcoe Road, Bury St. Edmunds, IP32 6FD (01284) 335964

Provided and run by:
Anchor Hanover Group

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 10 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

An inspector and a specialist advisor completed this inspection.

Service and service type

Marham House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. The provider was asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with three people living at the service about their experience of the care provided. We spoke with 11 members of staff including the provider representative, registered manager, head of care, deputies, care workers, domestic staff and the chef. We toured the whole care home and looked at the outside space.

We reviewed a range of records. This included four people’s care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, reviews and action plans, were also reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We were provided with contact details of relatives and people living at Marham House. We spoke to a further five people by telephone appointment and received feedback from five relatives. We also received feedback from five more staff. We looked at training data and quality assurance records. We spoke with a further four professionals who regularly visit the service.

Overall inspection


Updated 10 November 2021

About the service

Marham House Care Home is a residential care home providing personal care to 54 people at the time of the inspection. The service can support up to 66 people that are older, adult and or living with dementia. The newly designed care home accommodates people on three floors, each known as a community as they have their own living spaces and communal areas. There was safe appropriate outside space being developed.

People’s experience of using this service and what we found

People spoke highly of the care and support they received. Two areas were positively mentioned by people. This was the lifestyle support team who developed and enabled people to lead meaningful lives and have social interactions through a wide variety of events, exercise classes and activities. The second was the quality of food that people enjoyed. One person said, “The food is very, very good. I enjoy all my meals and everything they offer.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring, respectful and competent staff who made them feel safe.

Management of the service was competent and involved in everyday events within Marham House. The new service had opened at the beginning of the national lockdown during a global pandemic. Despite this they had set up effective systems and services for people that were reflective and willing to respond to change and learn from feedback. The culture was positive and open. Staff spoken with were valued and well supported and enjoyed their jobs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/03/2020 and this is the first inspection.

Why we inspected

This was a planned inspection to rate the service following registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service and take action as appropriate.