Ear Wax Removal Bromsgrove Clinic

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first inspection for this service since its registration with CQC. This key question has been rated as good. This meant the service was consistently managed and well-led. The practitioner promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Ear Wax Removal Bromsgrove Clinic was operated by a lone practitioner therefore this quality statement was not relevant for this service.

As a sole practitioner and owner of the service the practitioner had the skills, knowledge, experience and credibility to operate the service effectively. They did so with integrity, openness and honesty.

A lone practitioner operated Ear Wax Removal Bromsgrove Clinic therefore this quality statement was not relevant for this service.

A lone practitioner operated Ear Wax Removal Bromsgrove Clinic therefore this quality statement was not relevant for this service.

The practitioner had clear systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The practitioner had clear policies in place and updated these regularly. They used these to under pin the service they provided. They completed regular audits of the treatment provided and feedback received. Processes to manage significant events and complaints were clearly set out and followed. The practitioner had regular meetings with other practitioners for support and to share good practice about clinical care and treatment. Staff took client confidentiality and information security seriously.

The practitioner understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The practitioner demonstrated a strong commitment to continuous learning, innovation and improvement. They actively contributed to safe and effective practice and regularly attended relevant training sessions and conferences to enhance their skills. They also participated in several national peer support networks where ear wax removal practitioners collaborate, discuss cases, and learn from one another.