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Inspection Summary


Overall summary & rating

Good

Updated 7 November 2017

Rhyme House is a detached house in Sittingbourne. It provides support for up to ten young people with a learning disability, some of whom are also living with autism. There were ten people living at the service at the time of inspection.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were supported by staff who knew them well and were focussed on promoting their independence and happiness. People were involved in managing their own risks. Staff gave them the support and information they needed to choose how risks were managed and how much involvement staff should have. People were supported to make their own decisions and remain as independent as possible. Staff supported people in the least restrictive way possible.

People were supported by staff who had been recruited safely, there were enough staff and staffing levels were planned around people’s activities. Staff received the training and support they needed to meet people’s needs. Staff told us they felt they were listened to and valued by the registered manager and provider.

People were involved in planning their own support and which activities they wanted to take part in. Staff worked with people to develop their communication skills and introduced communications tools to support people’s involvement in care planning. People had regular house meetings and monthly key worker meetings where they could express any concerns and make plans for the future.

People were supported to have a balanced diet that met their cultural and health needs. They were involved in planning menus, shopping and food preparation. Staff worked closely with other professionals involved in people’s support. People were supported to attend health appointments when required. Advice received from healthcare professionals was followed and added to people’s care plans.

Staff knew how to recognise abuse and told us they would report any concerns. The manager was aware of their responsibilities in relation to safeguarding people and staff told us they were confident the manager would take appropriate action. Risks to the environment were assessed and plans are in place to mitigate risks. People's medicines were managed safely and in the way they preferred.

Regular audits had been carried out to monitor the quality of the service and improvements had been made because of actions taken. The service had received an award from the provider for continuous improvement. People, staff and relatives were asked for their feedback. Accidents and incidents were analysed. Changes were made to the layout of the service because of feedback and learning from incidents which have made a positive impact. There was a complaints policy which was available in an easy read format and complaints had been responded to and resolved appropriately.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 7 November 2017

The service remains Good.

Effective

Good

Updated 7 November 2017

The service remains Good.

Caring

Good

Updated 7 November 2017

The service remains Good.

Responsive

Good

Updated 7 November 2017

The service remains Good.

Well-led

Good

Updated 7 November 2017

The service remains Good.