Maybank Residential Care Home

Updated 26 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 18 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 26 January 2022

About the service

Maybank House is a residential care home for adults aged 30 and over with autism and complex needs. The service is able to support up to six people. There were five people using the service at the time of our inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large detached house with six spacious rooms situated on both the ground floor and first floor. There were communal areas for people to socialise in including a living room kitchen and dining area. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People we spoke with told us they enjoyed living at Maybank House and they were happy. Comments were, “Staff have helped me through a lot they are better than the other place and “I am happy here I can choose where I go and what I do”.

People received their medicines as the prescriber intended. Where people required their medicines administered covertly; guidance was in place together with best interest decisions.

Staff we spoke with told us they had received training in safeguarding and knew what action to take if they suspected people were being abused.

Risks associated with people’s support needs had been identified and actions taken to minimise risk. Care plans reflected people’s care needs, including specific dietary needs.

We observed kind caring interactions between staff and people using the service. People were supported to attend outside healthcare appointments when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received an induction when they first joined the service and regular training was completed and refreshed when needed. Staff told us they were supported and received regular supervisions.

People were able to access the community and had a range of in-house activities to do during the day. People told us they went out most days to day centres or shopping with members of staff. One person volunteered at a local shop.

There was a complaints procedure in place, and we saw complaints were responded to according to the providers policy. There were no complaints a t the time of our inspection.

The provider had an auditing system in place. Accidents and incidents were documented and reviewed as necessary.

The service applied the principles and values (consistently) of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.