The Care Quality Commission

Archived: Skin Health Clinic

Ice House, Victor street, Grimsby, Lincolnshire, DN32 7QN 07779 097145

Provided and run by:
Skin Health Clinic

All Inspections

19 October 2012

During a routine inspection

As part of our inspection we asked people who used the service about their experiences of the service provided by Skin Health Clinic. We contacted five people who used the service via the telephone, the day following our site visit and all indicated they were satisfied with the service provided. People told us they had recommended the service to others. One person said that the service received was 'Brilliant."

People told us the provider had fully explained and 'Talked through' each stage of their treatments, to ensure they were involved in decisions and understood the processes that were involved.

People told us that the provider listened to them and they had received 'In depth' assessment of their needs and had been provided with pre and aftercare information, to ensure they understood potential risks.

One person told us they had 'Very great confidence' in the service, whilst another said the provider was 'Very professional' and put them at ease.

14 July 2011

During a routine inspection

We talked by telephone to ten people who had recieved treatment from this service. They told us they had been fully assessed prior to being offered a further consutlation to explain the treatment being offered. The treatment and explanation prior to it taking place was described as "good" and "excellent". The provider was described as a good communicator and "wonderful" and "professional" when people told us about the treatment they had recieved and the after care. Some people had recieved several treatments and told us they would not hestiate to recommend this service and would, if necessary, return again for further treatment.