The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Caremark (Winchester & Eastleigh)

Wessex House, Upper Market Street, Eastleigh, Hampshire, SO50 9FD (023) 8065 2444

Provided and run by:
Maestro Care Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

20 June 2013

During a routine inspection

At this visit we looked specifically at the agencies staff recruitment processes. We spoke with three recently recruited staff who all said that thorough checks had been completed when they had applied for their jobs. They also said that the agency had ensured that they had the skills and knowledge necessary for the work to be performed. We checked the records of five recently recruited staff members. We found that all relevant checks had been completed by the manager when staff had been employed and that effective recruitment and selection procedures were in place.

7 February 2013

During a routine inspection

People using the service told us they were happy with the service provided. They told us the service was "very good" and that the staff were "punctual, smart and very efficient".

Records we looked at confirmed that people had been involved in the assessment and planning of their care which helped staff support them in a way that suited their needs. The service responded to their changing needs and wishes. We were told by people using the service that staff "will do their very best" to meet the needs and wishes of the people they cared for.

People told us that the agency arranged staffing so that they received care and support from a small team of care staff. We spoke to people using the service who confirmed that they were always informed in advance which member of staff would be attending the following week and if there were to be any changes. People we spoke to said that staff were generally punctual with visits and notified them if there was any delay to their visit time.

People we spoke with confirmed that staff used the correct equipment and followed procedures to ensure that care and support was delivered safely. They said that staff were competent and knew what they were doing. They told us that staff were helpful and friendly and respected their privacy, dignity and independence.

We looked at annual questionnaires that had been sent out to monitor the quality of service provision. They showed us that people were happy with the service.

25 November 2011

During a routine inspection

People using the service told us they were happy with the service provided. They told us the service was 'absolutely excellent'. They confirmed that they had been involved in the assessment and care planning process which meant care staff supported them in a way they preferred. The service responded their changing needs and wishes. We were told the service was 'extremely responsive and will change' care times and packages to meet individual needs and requests.

People told us the agency arranged staffing so they received care and support from a small team of care staff. They were always informed in advance which of these care staff were attending to them the following week. Staff were generally punctual with visits and notified them if there as any delay to their visits.

People we spoke with confirmed that staff used the correct equipment and followed procedures to ensure that care and support was delivered safely. They said that staff were competent and knew what they were doing They told us that staff were helpful and friendly and respected their privacy, dignity and independence.

They said that the agency checked that they were satisfied with the service they received. They could raise any concerns and that the agency responded to them appropriately.