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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 82.06 KB

Overview

Inspection carried out on 9 July 2013

During a routine inspection

During this inspection, we spoke with 10 people, two relatives, four staff members, one visiting healthcare professional and the home manager.

People’s care was planned and delivered appropriately. Records showed that people received care and treatment from other healthcare professionals. One person said, “I cannot speak highly enough of this place.”

Arrangements were in place to ensure that people received their medicines as prescribed. People we spoke with told us they received their medicines in a timely manner.

We found that selection and recruitment processes were robust to ensure that only suitable staff were employed to work with people. One person said, “The staff are very caring and patient.”

People and their relatives knew how to complain. People’s comments and complaints were taken seriously and responded to appropriately. One person said, “Any niggles I have are sorted out straight away.”

Records were fit for purpose and accurate. People’s confidentiality was maintained in the way that records were stored.