Archived: Cascade Supported Living/Short Breaks

We found that improvements had been made to the record keeping within the service. This was in people's personal records and quality assurance systems.

New systems for recording people's support throughout the day had been introduced; these appeared accurate and up to date with staff signing entries.

Quality assurance systems were in place with records evidencing that people were consulted about their lives.

A data protection policy was now in place and staff had received training about this.

There was a variety of information regarding people, which was held in several files and this meant that staff were provided with information to be able to fully support people. We saw that staff liaised with other professionals to help ensure that the people's needs were fully met.

We saw that there were systems in place to support people should an allegation of harm be raised. However we had not been notified of all of these, as was required by regulation.

People told us there were enough staff to support them in living their lives.

There were quality assurance systems in the home to ensure that peoples views were taken into account when developing the service. These included that there were staff and service user meetings. There were systems in place to support people with the handling of complaints.

People also said they felt safe in the home and would raise any concerns about the staff. They told us the service responded to requests for changes.

People's records included some of their preferences and choices. However at times choices were made by staff, with no clear explanation of why the person had not been involved.

We saw that people's records included a variety of information . However this varied between people and not all records were fully completed.

Staff were aware of the safeguarding policy and there was a system in place to support people with their finances.

There was a system for the recruiting of staff which required some amendments and staff training had taken place. However staff had not attended all of the basic training which could jeopardise their ability to meet the needs of people.

There was not a comprehensive quality assurance system in the service.