You are here

Inspection Summary


Overall summary & rating

Good

Updated 7 August 2019

About the service

Woodcrofts is a residential care home providing personal and nursing care to 15 people at the time of the inspection. The service can support up to 19 people. The home accommodates 19 people in one adapted building which was originally four separate houses and specialises in providing accommodation and support for people with mental health needs. There are 19 single bedrooms, with shared bathrooms and three communal lounges. The home is situated close to local amenities such as bus routes and shops.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from staff who had received appropriate training and support to enable them to carry out their role safely, including the management of medicines. There were enough staff to support people when they needed it. Staff knew people's identified risks well and were able to support people.

Staff were committed to delivering care in a person-centred way based on people's preferences and wishes. There was a stable staff team who were knowledgeable about the people living at the service and had built trusting and meaningful relationships with them.

People were protected from abuse and the risk of abuse and staff understood their role in relation to this. People and their family members told us that the service was safe. Risks to people and others were identified and measures put in place to minimise harm.

People's care was individualised and focused on promoting their independence as well as their physical and mental well-being. Staff encouraged people to eat a well-balanced diet and make healthy eating choices.

People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.

There was a clearly defined management structure and regular oversight and input from the registered manager who was also the provider. Staff were positive about the management of the service and told us the registered manager was very supportive and approachable. Any concerns or worries were listened to, addressed and used as opportunities to make continuous improvements to the service.

Systems for assessing and monitoring the quality and safety of the service were effective in identifying areas of improvement within the service. Systems were in place to gather people's views on the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was Good (published 27 March 2018).

Why we inspected

The inspection was prompted due to concerns received about infection control. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well Led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodcrofts on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 August 2019

The service was well-led.

Details are in our well-Led findings below.