2 March 2023
During an inspection looking at part of the service
Lyme Valley House Residential Care Home is a residential care home providing personal care to up to 25 people. The service provides support to older people with dementia or physical disabilities. At the time of our inspection there were 20 people living over 2 levels in 1 adapted building.
People’s experience of using this service and what we found
The provider had not always identified and reduced environmental risks, including fire and building safety risks, to people. There was a lack of assurances around safe recruitment and staffing levels. Medicines were not always safely managed. People had care plans and risk assessments in place for staff to follow. People were protected from the risk of abuse. Staff wore Personal Protective Equipment in line with guidelines to reduce the risk of people catching and spreading infections.
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. Staff received training to support people, however, this was not always effective. Staff supported people in line with their care plans. People were supported to have a suitable and balanced diet. The home was being redecorated to reflect the needs of people who lived there.
Quality assurance systems were not always effective in identifying areas for improvement. People were supported in a way that was person-centred and promoted their independence. People and relatives were involved in people’s support and staff worked with other organisations to maintain and promote people’s well-being.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 December 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We received concerns in relation to there being no registered manager in post and after the local authority had been to visit, we were advised the service had not been making CQC aware of concerns. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from good to requires improvement based on the findings of this inspection.
We have found evidence that the provider needs to make improvements.
Please see the safe, effective and well-led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lyme Valley House Residential Care Home on our website at www.cqc.org.uk.
Enforcement
We have identified breaches in relation to the building safety, medicines management, unauthorised restrictions, ineffective quality assurance systems and poor governance at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.