Everlife (Swindon)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People spoke positively about the staff. Comments included, “[Staff] bend over backwards for you” and “Staff are kind and respectful”. People also told us staff protected their dignity, such as when delivering personal care.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People said staff supported them in line with their interests and routines. However, there was limited information in care plans about people’s social interests and backgrounds. The registered manager said this was due to some people preferring not to disclose this information and their new care planning software would improve this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had information in their care plans about what tasks they required support with, to promote independence. Staff said they encouraged people to be independent and offered choices. Comments included, “During personal care, I introduce myself, explain what I'm going to do, and ask what [the person] would like to do for themselves” and “I give [people] a choice of food, clothes, I always ask. Even if I can seebins need emptying, I ask would you like bins emptied. I remember it's their house and include them in decisions.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives said staff were responsive to their needs. People also said the office staff was contactable. One person commented, “I have got the office number, they are always available, they are a very good company.” If a person’s needs changed, this was notified to all staff to ensure staff had up to date information.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Most staff told us they felt well supported in their role. Comments included, “Management is good, anything I asked about I was supported. I didn't want to do night runs there were OK with that” and “Everlife are supportive. I have never raised something that hasn’t been addressed. They make adjustments around any medical appointments and accommodate staff really well.”

The registered manager was open to staff feedback and told us they were working on improving communication and clarifying the requirements for staff relating to additional shifts.