- Homecare service
Everlife (Swindon)
Assessment report published 5 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 9 September to 25 September 2026.
The service is registered to support people with personal care in their own homes. At the time of the assessment, the service was supporting older adults, people with physical disabilities, and people with dementia. The service was supporting 30 people with a regulated activity at the time of the assessment.
At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under ‘Right Support, Right Care, Right Culture’ statutory guidance, as it is registered as a specialist service for this population group.
Staff promoted people’s independence and encouraged access to the community where possible. People were supported by staff who knew them well and care was individualised to people’s needs.
Staff had received a range of training suitable to people’s needs. Staff had been recruited safely and received supervision and support. The service was flexible, for example if people needed to change their visit times this was accommodated.
There were a range of governance systems in place to monitor the quality of the service. Improvements had been made following the previous inspection, in relation to oversight of visit times. The registered manager worked well in partnership with other care groups and providers, and was committed to learning, improvement and innovation.
We found some risks had not been fully assessed, for example risks relating to choking and blood thinning medicines. However, staff understood these risks and knew how to support people to remain safe.
People's experience of this service
People spoke positively about the service they received. People said staff came on time and stayed for the full duration of the visit. People said the service was flexible around their needs, such as adjusting call times to fit in with appointments.
People described staff as chatty, friendly, kind and respectful. Comments from people included, “Staff are always friendly when they come in, they always ask if there is anything I can do for you. I don’t feel rushed” and “Staff are absolutely wonderful; they couldn’t be any better.”
People said staff wore personal protective equipment (PPE) where appropriate. People also said they were able to easily contact the office if needed.