Updated 5 December 2023
We undertook an assessment of Park House between 03 January and 8 February 2024. Park House provides accommodation and care for up to 20 older people. There were 17 people at the service at the time of the assessment. The service supports older people and people living with dementia. We looked at how people were protected from the risk of abuse, the management of incidents, staffing levels and how people’s care needs were met. We also reviewed staff training, how people were supported with kindness, independence and equality in outcomes and governance. We spoke with people who used the service, relatives and staff. This included the registered manager and the provider. Some people could not fully verbalise their feedback, we observed their interactions with other people and staff. We looked at people’s care plans and staff recruitment files. We found people were mostly protected from abuse however the systems in place to manage risk had not always been effective and environmental risks to people’s health had not always been identified. These were rectified immediately however, we were not assured the provider had full oversight of health and safety at Park House. There were systems in place to check the quality of the service however, these had not been robust enough to identify the areas of concern we found around health and safety and the Mental Capacity Act 2005 (MCA) . The registered manager, provider and staff understood their roles. There were systems in place to ensure safeguarding concerns were investigated and reported as appropriate. Staff knew how to raise concerns if there were incidents and accidents. When these occurred, appropriate action was taken. Incidents and accidents were reviewed by the registered manager to reduce risk. There were enough staff to support people. Staff were recruited safely and had the training they needed. Staff were happy in their role this led to a positive atmosphere.