Archived: Leeds Learning Disability Community Support Services - West and North West

We spoke with three relatives of people who used the service and they said, "We have had a very good service.'

Records we saw confirmed Leeds Learning Disability West and North West had effective recruitment and selection policies in place to ensure staff members were of good character and had the required skills to perform their work.

We spoke with seven people who used the service and they said they were happy with the care and support they received. People told us they were well looked after. One person said, 'I like living here, the staff are very nice.' Another person said, 'I love my flat and staff take me out.' We saw people had been involved in making decisions about the care and support they received. People had been asked to sign records to consent to the care and support planned.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. We observed staff supporting people who used the service and saw good care being provided. Staff knew the people they were supporting very well. People who used the service seemed comfortable with the members of staff who were supporting them. Staff told us people received very good care and support.

People told us they could contact the manager or staff at the service if they needed to discuss anything. People said they had the opportunity to talk about their opinions of the service during reviews and the homes residents meetings.

The provider had an effective system to identify, monitor and manage risks to people who used or worked in the service.

We found people were treated with dignity and respect and received care that met their needs.

Staff told us the management was approachable and visited the service frequently. Staff said they were well supported by the manager and had the opportunities to talk to their manager about their work and had regular supervision.

The provider and staff were aware of their responsibilities regarding protecting people from abuse. Staff told us they knew how to raise concerns.

The provider had quality assurance systems in place to check that the quality of the service being delivered was meeting people's needs.