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Archived: Raynel Drive Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 11 February 2015

During a routine inspection

This was an announced inspection carried out on the 11February 2015. At the last inspection in April 2014 we found the provider met the regulations we looked at.

Raynel Drive provides 24 hour personal care and support for up to five people who have learning disabilities and complex needs. The care provided is short term. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found the provider had systems in place to protect people from the risk of harm. Staff understood how to keep people safe and knew the people they were supporting very well. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were enough staff to keep people safe. Robust recruitment and selection procedures were in place to make sure suitable staff worked with people who used the service. Staff were skilled and experienced to meet people’s needs because they received appropriate training, supervision and appraisal.

The service met the requirements of the Deprivation of Liberty safeguards.

Care was personalised and people were well supported. People’s needs were assessed and care and support was planned and delivered in line with their individual care needs. People received good support to make sure their nutritional and health needs were appropriately met.

The service had good management and leadership. The provider had a system to monitor and assess the quality of service provision. Safety checks were carried out around the service and any safety issues were reported and dealt with promptly.

People had access to activities that were provided both in-house and in the community. One person told us they had been to the training centre and they were going shopping on the day of our inspection.

We observed good interactions between staff and people who used the service and the atmosphere was happy, relaxed and inclusive. Staff were aware of the values of the service and knew how to respect people’s privacy and dignity.

There were effective systems in place to monitor and improve the quality of the service provided. We saw copies of reports produced by the registered manager and the provider. The reports included any actions required and these were checked each month to determine progress. These ensured actions were completed to improve service delivery.

We saw a complaints procedure was displayed in the home. This provided information on the action to take if someone wished to make a complaint.

Inspection carried out on 16 July 2013

During a routine inspection

People who used the service were given appropriate information and support regarding their care or treatment.

Care and treatment was planned and delivered in a way that was intended to ensure people�s safety and welfare.

There were effective systems in place to reduce the risk and spread of infection.

People who used the service, their representatives and staff were asked for their views about their care and they were acted on.

The home was clean and tidy and infection control policies were followed.

We spoke with staff and they felt supported by management and said they enjoyed working at the home. They enjoyed caring for different people each week.

We looked at comments and thank you�s from people. Comments include: �Enjoy meeting people, staff are good and takes us out.� �I love the wall paper the d�cor is fab� and �Very caring staff.�

Inspection carried out on 12 October 2012

During a routine inspection

Before people received any care or support they were asked for their consent and the provider acted in accordance with their wishes. People�s views and experiences were taken into account in the way the service was provided. One person said, �Staff are very friendly, I can choose to do what I want.�

People�s needs were assessed and care and support was planned and delivered in line with their individual care and support plan. They contained a good level of information setting out exactly how each person should be supported to ensure that their needs were met. One person told us, �I am happy when I am there.� Another person told us, �I like coming here. The best thing is you have your own space.� One person said, �I like mixing with people and you can have a laugh, I am always happy when I am here.�

Medicines were given to people appropriately. People we spoke with said that they received their medication on time and when they needed it.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out a Criminal Records Bureau check and obtaining references from previous employers.

There was an effective complaints system in place. Complaints people made were responded to appropriately. People told us if they had any concerns or complaints they would discuss them with members of staff and they were confident of using the complaints system.

Inspection carried out on 20 November 2011

During a routine inspection

People told us staff are professional in their approach to providing care. People said they can generally make decisions and choices about the care they receive. They also told us they were very happy with the care and support provided by staff and staff were kind, considerate and caring and always showed them respect.

People using the service said they would have no hesitation in talking to the manager or staff if they wanted to talk about their and or a relative�s care. One person said �Yes I�m very happy, they look after me well.�