Background to this inspection
Updated
10 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive COVID-19 status.
This inspection was to ensure that the service was compliant with infection control and prevention measures.
This inspection took place on 22 October 2020 and was announced.
Updated
10 November 2020
About the service
RecoveryHub@Northwesteeds provides nursing and personal care for up to 40 people in order to maximise independence following illness or injury and facilitate early discharge from hospital. The service provides short-term placements with the aim of people returning to their own home. A multi-disciplinary team of health and social care professionals provide care and treatment to people. There were 34 people staying at the service at the time of inspection.
People’s experience of using this service and what we found
The service was highly effective in meeting people’s rehabilitation needs. They were very successful in supporting people to have a safe and effective discharge from hospital. People received intensive input from a skilled staff team and from on-site therapists. This included occupational therapists, physio therapists, nurses, a social worker and a pharmacist technician. This meant that a high number of people returned to their own home’s sooner than expected, and with a low rate of people being readmitted to hospital. The on-site multi-disciplinary team continued to offer rehabilitation support when people went home.
People were safe and protected from abuse and avoidable harm. Risk assessments helped protect the health and welfare of people in the home. Wherever possible people were supported to look after their own medicines. Staff were trained and had their competency regularly checked when they were required to give people their medicines. The home ensured good staffing levels to meet people’s needs. Infection control was well managed and the home was clean and free from hazards.
Promoting people’s independence was the key focus of the service. People were treated as individuals which helped protect their dignity. Equality and diversity was respected by a caring and compassionate staff team. Staff gave people their time and understood this was important in supporting people’s well-being and recovery.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in decisions about their care. Communication was effective; staff and people were listened to. Processes were in place to manage and respond to complaints and concerns.
Strong, committed leadership put people at the centre of service provision. People, relatives and staff were positive about the management of the service and all felt valued and respected. Effective governance system were in place. The management team carried out a regular programme of audits to assess the safety and quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.