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Archived: Midsomer Norton Community Resource Centre

The provider of this service changed - see new profile


Inspection carried out on 27 October 2011

During a routine inspection

We spoke with people who use the service and they told us “I like it here the staff are nice and they are kind”. Others told us “the general care is fine”. Our observations on Gardeners Row were that staff treated people in a kind and respectful way, making sure they went at an appropriate pace and encouraged people, for example, to choose where they wanted to be after lunch. Staff were also seen to be checking that people had eaten and had sufficient lunch and a drink. One person said “I don’t eat meat but there is a vegetarian option”. We observed little staff interaction on Willow View, however feedback from people using the service was positive. People said “we get as much help as we need, my key worker will do anything”. One person said “there’s not much going on”.

During our visit we saw some people being visited by their families and staff told us that relatives often visit as the majority of people had lived locally prior to moving to the service.

People are able to keep in touch with their relatives, one telling us “I have my own phone so I can call my son and keep in touch. He speaks with the staff to keep updated”.

People told us “I like the television and my own company, I have a choice to join in or not, the staff keep me updated on what’s happening”.

We found that three risk assessments for manual handling had not been completed for all people using the service. Where a risk was identified this had not been assessed.

Reports under our old system of regulation (including those from before CQC was created)