The Care Quality Commission

Archived: Sue Ryder - Hickleton Hall

Hickleton, Doncaster, South Yorkshire, DN5 7BB (01709) 892070

Provided and run by:
Sue Ryder

All Inspections

27 April 2012

During a routine inspection

People told us they were treated with dignity and respect. They also said they were satisfied with the care they received and felt safe in the home.

People told us that staff were well trained and seemed to know what they were doing.

People also said that they were asked their opinion with one person saying they had taken part in a survey.

22 March and 6 April 2011

During a routine inspection

People told us that their experience was a positive one. They were involved in the decisions about coming into the service and staff discussed their care and treatment with them. They were able to make choices and decisions about their daily lives, and the staff respected their wishes and supported their independence.

People told us that they had a good choice of social activities to take part in and the meals provided at the service offered them lots of choice and variety. People said they enjoyed living in the home and the staff were friendly and supportive.

People said that they had good access to outside healthcare professionals and they were satisfied with the level of medical support given to them. They said staff were good at giving them their medication on time and when they needed it.

People understood about safeguarding of adults and told us that they felt safe within the service. They told us there was an open door policy within the service which worked well and they were confident of using the complaints system if they needed to.