Sue Ryder - Manorlands Hospice

Updated 7 July 2025

This unannounced inspection took place on 03 and 04 September 2025. Sue Ryder Manorlands Hospice provides adult inpatient and community specialist palliative care services for people with life limiting conditions where curative treatment is no longer an option and where people are approaching the end of their life.

We spoke to patients, families and their supporters, as well as staff. The in-patient unit (IPU) was supporting 3 inpatients at the time of inspection and approximately 200 people in the community. We reviewed data provided by the service, following the onsite visit.

During this assessment we looked at all quality statements across all 5 key questions. The current rating reflects the findings from this assessment.

This service was last inspected in 2016 and was rated good. At that time the service was issued with a requirement notice following breach of Regulation 17 (good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014.

Following the most recent inspection we rated the service as good.

We found 2 breaches of regulation in good governance and safeguarding.

We found systems were not always as effective as they should be.

Six mandatory training modules were not available, which meant staff compliance had fallen below target levels. There was no available risk assessment, risk mitigations, risk register log or action plan detailing the risk to patients and their family or supporters that might result from this.

However, we found people were asked for their consent to care and treatment and their wishes were respected. We found the hospice was responsive to people's individual needs and the care which people received was person centred. People told us they knew about the complaints procedure but told us they rarely had any reason to complain. The provider had systems in place to assess, monitor and improve the quality of the services provided.

Updated 7 July 2025

We spoke to patients and their family or supporters, as well as hospice visitors and stakeholders. We also reviewed multiple types of feedback. Patients were listened to and encouraged to comment on their experience of care within the service.

Feedback was overwhelmingly positive, people told us they felt listened to and valued, and described staff as compassionate, knowledgeable, and responsive.

Patients said they were supported to be as independent as possible having both choice and control around their care and treatment. Patients were supported to involve family and people who knew them well in their care. Family and relatives at the hospice felt staff took a genuine interest in patient wellbeing.

Families told us staff addressed their loved ones’ personal, cultural and religious needs prioritising emotional and social needs alongside physical ones, empowering them to maintain independence and realise their potential.