Richmond Court Residential Home

Updated 16 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 16 April 2021

About the service

Richmond Court Residential Home is a care home providing personal care to people aged 65 and over. At the time of the inspection 20 people were living at the service. The service can support up to 21 people. The accommodation is provided in one adapted building with bedrooms on the ground and first floor and communal areas on the ground floor with access to a small garden.

People’s experience of using this service and what we found

Staff had received training in safeguarding and knew how to recognise and report potential abuse. There were enough staff on duty to meet people’s needs and staff had been recruited safely. People told us they received their medicines as prescribed. Accidents and incidents were recorded and followed through with appropriate action to minimise the risk of re-occurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice, although some further work was required to ensure all capacity assessments clearly showed which decision was being assessed. Staff were trained to meet people's needs and acted promptly to refer people to healthcare professionals when required. People received support to eat and drink meals of their choosing and specialist dietary needs were met. Some work had been completed on the environment to adapt it for people living with dementia.

People were supported by kind and caring staff who respected their privacy and dignity and supported their independence.

People were supported by staff who knew about their needs and routines and ensured these were met and respected. There were activities in place for people to take part in. People and relatives felt confident to raise concerns and felt they would be listened to. End of life wishes were discussed and recorded.

The management team had worked hard to improve the care since the last inspection and audits to ensure the quality and safety of the service were robust. People and relatives were involved in decisions about the service. Staff were happy with the way the service was led and felt the management team were visible and approachable. There was good partnership working with other organisations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 11 February 2019) and there was a breach of regulation 17, good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.