The Care Quality Commission
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  • Care home

Archived: Heathlands Residential Home

Overall: Good read more about inspection ratings

Crossfell, Wildridings, Bracknell, Berkshire, RG12 7RX (01344) 425650

Provided and run by:
Bracknell Forest Borough Council

All Inspections

21 December 2015

During an inspection looking at part of the service

This inspection took place on 21 December 2015 and was unannounced.

We last inspected the service on 18 and 20 August 2015. A breach of legal requirements was found, the service had not maintained accurate and up to date risk assessments and plans of care in respect of each person living at the home. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements.

We undertook this focused inspection to check the service had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Heathlands Residential Home on our website at www.cqc.org.uk.

Heathlands Residential Home is a care home without nursing that provides a service to up to 41 older people, some of whom may be living with dementia. At the time of our inspection there were 11 people living at the home.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager and deputy manager assisted us with the inspection.

The provider had addressed the concerns identified at the last inspection. All care plans and risk assessments were up to date and accurate. Staff were aware of the changes and were following the new care plans. This meant people were receiving care and support that addressed their current health, social and personal care needs.

18 and 20 August 2015

During a routine inspection

This inspection took place on 18 and 20 August 2015 and was unannounced.

We last inspected the service on 20 August 2013. At that inspection we found the service was compliant with all essential standards we inspected.

Heathlands Residential Home is a care home without nursing that provides a service to up to 41 older people, some of whom may be living with dementia. At the time of our inspection there were 16 people living at the home and three people staying there on respite care.

The service has been without a registered manager since April 2015. A new manager was employed and is currently going through the process to become registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The new manager was present and assisted us during this inspection.

People felt safe living at the home and were protected from abuse. They were protected against environmental risks to their safety and welfare and furniture and fixtures were of good quality and well maintained.

People were treated with respect and their privacy and dignity was promoted. Staff were caring and put the needs of people living at the service at the centre of their work. Staff sought people's consent before working with them and encouraged and supported their independence where possible.

People were protected by robust recruitment processes and medicines were stored and handled safely. People told us staff were available when they needed them and that staff knew what they were doing. Staff were well trained and available in enough numbers to meet the needs and wishes of people living at the home.

People told us they enjoyed the meals and confirmed they were given choices. People were supported to maintain relationships with their family and friends and had access to different activities and local community outings.

Over the past 15 months the service had seen a number of changes and many improvements had been made to the service provided. Staff were enthusiastic about the changes and felt the changes made were for the better. Staff were happy working at the service and told us they were a close team that worked well together. The manager oversaw and managed practice at the service and encouraged an open and inclusive culture.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service did not maintain accurate and up to date risk assessments and plans of care in respect of each person living at the home. You can see what action we told the provider to take at the back of the full version of this report.

20 August 2013

During a routine inspection

Before people received any care they were asked for their consent and the staff acted in accordance with their wishes. People we spoke with confirmed staff always asked if they agreed to being helped with their care and said staff always acted in accordance with what they said. One person commented, "they are very good and ask if I need help. They do what I ask."

People were protected from the risks of inadequate nutrition and dehydration. People told us they chose their meals a day in advance from a choice of meals on a menu and felt the food was nice. One person commented, "the food is very good, they will get me something else if I ask." Another person told us the food was, "lovely, just like being at home."

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. People we spoke with said the facilities in their rooms and the communal areas met their needs. One person told us, "I don't have any complaints, my room is very cosy and comfortable." Another person said the facilities were "very good, I can do what I like and have everything I need."

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People we spoke with felt staff had the skills they needed when supporting them and providing their care.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

4 July 2012

During a routine inspection

On the day of our visit 35 people were living in the home. We spoke with six people who were able to give us their view of the services provided.

They told us they were treated with respect and were happy living in the home. Comments included, 'Staff will get anything for you, and they will go the extra mile'. 'Staff really listens to me'

People told us that they had no concerns or worries about the care they received. They told us that they could approach staff at any time if they were worried or concerned.