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Inspection Summary


Overall summary & rating

Good

Updated 19 March 2019

About the service:

Walkden Manor is a residential care home situated in Worsley, Greater Manchester and is registered with the Care Quality Commission to provide care for up to 29 people. At the time of the inspection there were 28 people living at the home.

People’s experience of using this service:

• The atmosphere in the home was calm and relaxed and we observed staff and people engaged in conversation and laughter throughout our inspection.

• Staff had been recruited safely and there were sufficient numbers of staff on duty to meet people's needs.

• Care files were organised and easy to navigate. Risks were appropriately managed and the equipment in place to manage people’s risks was maintained and in good working order.

• The registered manager in collaboration with the activities coordinator and care staff had made positive improvements to the environment and outdoor areas of the home. The themed corridors promoted people’s independence and enabled people to navigate themselves around the home freely.

• People spoke positively of the staff and the care they received. The staff knew people’s needs well and demonstrated they were committed to ensuring people’s individual needs were met.

• Staff received an induction, relevant training and supervision to support them in their role.

• The home was well -led. There was strong leadership in the home and an open and honest culture. When things had gone wrong lessons were learnt and training and support provided to prevent re-occurrence.

• Governance and oversight of the service had continued to improve since our previous inspection. There was an operational structure in place and audits had evolved to ensure compliance with the regulations.

Rating at last inspection: Good but well-led was rated as Requires Improvement; last report published on 11 May 2016. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good but well-led had also improved to Good.

Follow up: Going forward we will continue to monitor intelligence about this service and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any information of concern, we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 19 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 March 2019

The service was well-led

Details are in our Well-Led findings below.