All inspections: Brook Pennine - Oldham

All Inspections

One person who used the service agreed to speak with us. They told us they had used the service for a couple of years. They said 'It [the service they received] is really good. They [the staff] listen to what you say', 'They [the staff] always check my medical history to make sure that nothing as changed' and 'The nurses are really nice. They are professional and competent.'

People's treatment records were detailed, up to date and held securely.

We heard that positive working relationships with other health care professionals and services were established.

We saw that the consultation / treatment rooms and staff offices were clean and tidy. Systems to ensure people, staff, information and equipment were kept secure were in place. Records were available which showed that regularly planned maintenance was carried out.

We saw that robust recruitment and vetting procedures were followed. This helped to ensure that only appropriate staff were recruited.

We saw that information about making a complaint was available to people although we heard that the clinic had not received any complaints. A comments box was available and we saw that people's comments and suggestions were responded to.

We were able to speak to two people using the service. We received positive comments from them both. They told us their privacy and dignity was always respected and they were able to make informed choices about treatment options, which were carefully explained to them.

Comments included:

"I would rather come here than go and see my GP (General Practitioner). I feel more comfortable with the staff. They are very nice and put me at ease."

"The staff are really friendly."

"I would know what to do if I wanted to make a complaint, but that has never happened."

Archived: Brook Pennine - Oldham

All Inspections

29 January 2013

During a routine inspection

8 March 2012

During a routine inspection