Archived: Bluebird Care (Croydon)

People said that they had had their needs properly assessed, one person told us, "The introduction we had to the service was good, someone came round and did an assessment of what Mum needed to be done and then we got a care plan that said what would be done and when'. Another person said, 'The Manager came round and talked through with me what I needed to be done, it's all gone well since then'.

We found that people experienced consistency and continuity in the provision of their care and that they appreciated this. A relative of a service user said, 'They provide very good and consistent care from the same group of carers'.

People told us that their dignity and their rights had been respected and that they knew how to make a complaint if they wanted to.

People we spoke with were happy with the care and support they received. One person said, 'My care worker always asks me how I like my care to be given, she's very kind actually and helpful'. People told us that their carers were mostly punctual and that they were reliable. They told us that the Agency informed them if there were any changes or the carer was likely to be late. One person told us, 'Our carers are reliable and punctual and if there is a problem they do notify us'.