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St Gregory's Homecare Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 5 November 2019

About the service

St Gregory's Homecare Ltd, provides personal care and support to people living in their own homes across South Cumbria, Lancaster, Blackpool and Preston. At the time of this inspection they provided 2500 hours of personal care to approximately 170 people across these four areas. The number of hours and people supported varied on a daily basis.

People’s experience of using this service and what we found

People felt safe as a result of the care they received. People gave us mixed views about their experiences of using the service. In some areas people found visit times were not always on time and some people felt they were not kept informed when visits were going to be late. One person reported having to miss medical appointments due to the lateness of visits. We have made a recommendation about staffing.

The service had completed assessments which ensured they were able to meet people's needs. People told us their needs had been reviewed and were properly identified. People said staff had the right skills and knowledge to support them. Staff followed guidance provided by other professionals which ensured care was effective. Staff ensured they sought consent from people before providing care.

People told us staff were caring and kind. Most people felt comfortable when they received personal care and praised the staff’s efforts to put them at ease. One person had not always had their preference for female carers met. People felt their views were respected and felt staff protected their privacy and dignity.

Person-centred care plans included sufficient detail of people's needs and preferences. People had been involved in regular reviews and assessments which helped ensure their care remained appropriate. People were able to raise their concerns and complaints. Some people were not satisfied their concerns had been responded to in relation to the times of visits and consistency of carers.

The registered manager and management team worked closely with staff to embed the aims and values of the organisation. Staff said they felt part of a cohesive team. The registered manager followed effective governance systems which helped ensure care quality was maintained. People were consulted about their experiences of the service including surveys and questionnaires. People told us they knew how to contact the office and managers.

Rating at the last inspection

At the last inspection the service was rated good. Published June 2019.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 November 2019

The service was well-led.

Details are in our well-led findings below.