Archived: Age UK South Staffordshire (Penkridge Resource Centre)

Updated 7 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was undertaken by an inspection manager and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert-by-experience had knowledge about personal care of adults within the community.

Service and service type: This service is a domiciliary care agency. It provides personal care to people living in their own houses

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit to ensure that someone was able to facilitate the inspection.

Inspection site visit and activity started on 11 February 2019 and ended on 20 February 2019. We visited the office location on 14 February 2019 to see the registered manager and office staff; and to review care records and policies and procedures.

What we did:

•Before our inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law.

•During the inspection we spoke with five people who used the service and two people’s relatives. We spoke with the registered manager, care coordinator and two members of care staff.

•We looked at two people’s care records and the systems the provider had in place to monitor the quality of the service.

Updated 7 March 2019

About the service: Age Uk South Staffordshire (Penkridge Resource Centre) is a domiciliary care service that was providing personal care to 12 people in their own homes and at the time of the inspection.

People’s experience of using this service:

•People were supported by sufficient numbers of staff who had been safely recruited. When people required medicines these were administered safely. People were safeguarded from the risk of abuse and any identified risks were assessed and minimised.

•People consented to their care and were supported by staff who were trained to fulfil their roles effectively. People’s needs were assessed and reviewed to ensure care being delivered was up to date and reflective of their needs.

•People were treated with dignity and respect and involved in decisions about their care.

•People received a personalised service that met their individual needs and they knew how to make a complaint if they were unhappy with any aspects of their care.

•The provider and registered manager had systems in place to monitor and improve the quality of service.

Rating at last inspection: At our last inspection in March 2016 the service was rated as good.

Why we inspected: This was a planned comprehensive inspection.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.