You are here

CCS Homecare Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 29 June 2019

About the service: CCS Homecare Services Limited provides a domiciliary care service and support to people in supported living accommodation. Approximately 72 people used the service at the time of our visit. People had a range of needs, including younger adults with learning disabilities, people with mental health problems, older people and people with dementia.

People’s experience of using this service: People were supported by enough staff to care for them and keep them safe. Staff had training in key skills, understood how to protect people from abuse and managed safety well. Staff assessed risks to people and kept records up to date. Where people were supported with their medicines, this was managed safely.

Staff provided good care and supported people to eat and drink where this was part of the agreed care package. Managers monitored the service to make sure it met people’s needs in a safe and effective way. Staff worked well together. They treated people with compassion and kindness, respected their privacy and dignity and took account of their individual needs. People were supported to be as independent as they could be. People’s equality and diversity needs were well met at the service.

The registered manager and other leaders ran services well and supported staff to develop their skills. Staff understood the service’s vision and values and how to apply them in their work. Staff felt respected, supported and valued and were clear about their roles and accountabilities.

The provider kept us informed of any significant events and worked well with us and other external agencies to monitor and improve people’s care. Action was taken when things went wrong or people made complaints. We have made a recommendation relating to the duty of candour requirement. The intention of this regulation is to ensure that providers are open and transparent with people who use services and other 'relevant persons' (people acting lawfully on their behalf) in relation to care and treatment. It also sets out some specific requirements that providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology when things go wrong. The regulation applies to registered persons when they are carrying on a regulated activity.

Rating at last inspection: The service was rated ‘Good’ at the last inspection on 16 December 2016. We published our report on 18 January 2017.

Why we inspected: The inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Inspections will be carried out to enable us to have an overview of the service, we will use information we receive to inform future inspections.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 June 2019

The service was well-led.

Details are in our Well-Led findings below.