The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Great Care UK

56B Long Street, Middleton, Manchester, Greater Manchester, M24 6UQ (0161) 653 3214

Provided and run by:
Great Care UK

All Inspections

14, 18 November 2013

During a routine inspection

We spoke with three people who were relatives of people who used the service and with two members of care staff.

We saw people's needs were assessed and regularly reviewed. All the people we spoke with made positive comments about the service their relative received. One person told us 'I'd recommend them'.

We saw the provider worked with other professionals involved in the care of people who used the service. The people we spoke with told us when their relative had been unwell, staff had sought appropriate medical attention.

We saw there was a safeguarding policy in place and evidence that safeguarding incidents had been handled appropriately by the provider. Care staff showed an understanding of safeguarding issues and how to take action if they were concerned. The people we spoke with told us their relatives were treated with dignity and respect.

The provider had an infection control policy in place and infection control measures were included in the way care was provided by care staff. Staff had access to the equipment they needed.

'Spot checks' were carried out by the Manager to monitor the quality of the care provided by care staff and feedback was regularly sought from people who used the service. There was a complaints policy in place for people who used the service and a whistle-blowing policy for care staff to follow if they had concerns about the service provided. The people we spoke with told us that communication with the provider was good.

19, 20 May 2011

During a routine inspection

We spoke with one person receiving a service and three relatives, who were representatives of people receiving a service.

The person receiving the service said he was satisfied with the service from the agency. He said that he liked the care workers and that, 'they do more than they should do for me".

The representatives we spoke with were also very complimentary about the quality of care provided to their relatives. They said the staff were good and took the time to make sure their relative received the care they needed. They all said the agency had never let them down and was very flexible and helpful when the package of care needed to be changed. They all said that they could contact the manager easily and that they knew any changes they wanted would be responded to. One representative said they were, fantastic; another representative said they were absolutely brilliant and a third, said, "This agency is absolutely fabulous" and "I would recommend them to anyone".