The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Keats House

Keats House, 24-26 St Thomas Street, London, SE1 9RS 07534 218877

Provided and run by:
The London Cognitive Behaviour Therapy Centres Limited

All Inspections

5 March 2013

During a routine inspection

We were only able to speak to one person using the service during our visit. The person we spoke with said '" was initially quite apprehensive about contacting the centre but now feel confident and in control. I would definitely tell my friends that if they were stressed and not coping with something that they could get help here".

People's privacy and dignity were respected and maintained. People's needs were risk assessed and discussed with them prior to deciding the most appropriate form of treatment. Information was provided to people during their consultation to allow them to make informed choices about their treatment. Staff were qualified and trained to provide safe and appropriate care to people using the service. The service was provided in clean, warm, appropriately furnished environment. Records of people's treatment were well documented and securely stored. The quality and safety of the service was continuously monitored by the provider through the use of audits and people's feedback.