Hoe Street Dental Surgery

Updated 20 April 2026

We carried out this announced on-site inspection on 16 June 2026. We found the practice had met regulations. The practice had systems to identify and manage most risks, including infection prevention and control. Staff had the skills, knowledge and experience to carry out their roles. Recruitment procedures reflected current legislation. Leadership was in place; however, improved oversight was required to ensure that all processes were effectively managed. Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required. Hoe Street Dental Surgery is in Walthamstow in the London Borough of Waltham Forest and provides NHS and private dental care and treatment for adults and children. The practice was one of 5 locations owned by the provider. Although the locations shared a regional manager, each practice had a designated practice manager and their own governance arrangements. There was step-free access to the practice and paid parking was available near the practice. Parking on the practice drive was available for disabled people and those with mobility issues. The practice had 6 treatment rooms. At the time of our inspection, there was a total of 20 staff, of which there was 1 oral surgeon, 3 associate dentists, 2 foundation dentists, 4 qualified dental nurses, 3 trainee dental nurses, 1 dental hygienist, 3 receptionists, 1 administrator and the practice manager. The practice was supported by a regional manager who worked across the provider's other locations. We gathered feedback from staff and spoke to a range of staff during our inspection, including the oral surgeon, 2 dentists, 2 qualified dental nurses, 1 trainee dental nurse, 2 receptionists, the practice manager and the regional manager.

Updated 20 April 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included;

“Excellent care and good customer service.”

“[The dentist] is kind and understanding. The staff are lovely.”

Patients commented positively about the standards of cleanliness.“The practice is clean, modern, and well-maintained, creating a calm and comfortable environment.”

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

“…appointments are always available when needed.”

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient commented that “The dentist was excellent taking the time to explain my treatment options clearly, answer all of my questions, and ensure I felt comfortable throughout the appointment.”

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.