28 September 2012
During a routine inspection
Most people we spoke with told us they were satisfied with the care staff that were supporting them. We were told staff were courteous, polite and treated them with respect.
People also told us that staff had the skills to enable them to do their work. Some comments included; 'the girls themselves are good' 'they meet my needs' 'it's mostly good'.
However some people told us 'staff are often late, but it is not their fault as the office doesn't leave enough time between calls for travelling,' more staff are needed'.