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Yarrow Housing Limited Outstanding

Inspection Summary

Overall summary & rating


Updated 11 February 2020

About the service

Yarrow Housing is a supported living service. It provides care and support to adults with learning disabilities who live in their own homes. At the time of the inspection there were 96 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People felt safe receiving care from the service. Safeguarding systems were in place to investigate and monitor incidents and staff understood their responsibilities to protect people from avoidable harm.

People were protected from the risk of harm and abuse. Staff were recruited safely and there were sufficient staff in place to meet people’s needs and wishes. There were management plans to address risks to people’s wellbeing and also to ensure positive risk taking. Risk plans emphasised the benefits to people of doing activities and promoted people’s independence. There were appropriate plans in place to support people who could be at risk of behaviour which may challenge.

Medicines were safely managed by staff who had the skills and training to do so. The service reviewed when incidents had occurred to make sure that lessons were learned.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff understood and provided person-centred care. Staff and managers were clear about their roles and understood the values of the organisation. There were quality assurance systems and processes in place to help the service improve. The service continued to ensure that people were involved in its development and future plans.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was outstanding (published 13 March 2019).

Why we inspected

We received concerns in relation to the management of safeguarding adults and staffing levels. As a result, we undertook a focused inspection to review the Key Questions of Safe and Well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other Key Questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those Key Questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains outstanding. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Yarrow Housing Limited on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 February 2020

The service was safe.

Details are in our safe findings below.



Updated 13 March 2019

The service remained �good� in this key question.



Updated 13 March 2019

The service remained �Outstanding� in this key question.



Updated 13 March 2019

The service was outstandingly responsive.

People were supported to achieve their goals and to have full choice and control over their daily lives.

People had been supported to obtain extraordinary achievements and lead fulfilling lives which were rooted in their communities.

The provider had considerable expertise in meeting the needs of people with behaviour which could challenge others.



Updated 11 February 2020

The service was well-led.

Details are in our well-led findings below.