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Archived: Alzheimer's Society - Sheffield Outstanding

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Reports


Inspection carried out on 13 and 14 July 2015

During a routine inspection

Alzheimer’s Society Sheffield supports people living in their own homes who have a diagnosis of dementia before their 65th birthday. Support is based on individual need and access to activities in the local community and in people’s own homes is provided to facilitate breaks for carers. The agency office is based in the centre of Sheffield, close to all amenities and transport links. The service is available 363 days each year from 7am to 11pm. At the time of this inspection Alzheimer’s Society Sheffield was supporting 12 people whose support included the provision of the regulated activity ‘personal care’.

There was a registered manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Our last inspection at Alzheimer’s Society Sheffield took place on 25 November 2013. The service was found to be meeting the requirements of the regulations we inspected at that time.

This inspection took place on 13 and 14 July 2015 and short notice was given. We told the registered manager two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that the registered manager would be available.

Without exception, people supported, their representatives and professionals spoken with made outstanding comments about Alzheimer’s Society Sheffield.

People supported by the service told us staff were “Wonderful” and became animated when speaking of their support worker.

Relatives spoken with were very positive about the support provided by Alzheimer’s Society Sheffield. Comments included, “They are just brilliant. I cannot speak highly enough of them. They have changed our lives,” “Kind, caring people that know us well and give us the help we need, massive thanks to them” and “I am delighted with them. We couldn’t manage without them.”

One relative told us they would not still be together as a family without the support fromAlzheimer’s Society Sheffield. They said, “We are still all together because of their support.”

Healthcare professionals spoken with also made very positive comments. One healthcare professional told us, “It has been my experience that the service provides an excellent facility and I have no reservations in signposting clients or using their specialist support.”

Whilst the service did not support anyone with their medicines, we found systems were in place to make sure people would receive their medicines safely should this support be needed.

Staff recruitment procedures were thorough and ensured people’s safety was promoted.

Staff were provided with relevant induction and training to make sure they had the right skills and knowledge for their role. Staff understood their role and what was expected of them. They were happy in their work, motivated and proud to work at the service. Staff were confident in the way the service was managed. The service followed the requirements of the Mental Capacity Act 2005 (MCA) Code of practice and the principles of the Deprivation of Liberty Safeguards (DoLS). This helped to protect the rights of people who may not be able to make important decisions themselves.

The support provided was person centred and flexible to suit the needs of the person supported. Support staff were always introduced and matched with the person to facilitate good relationships.

Relatives said they could speak with staff if they had any worries or concerns and they would be listened to.

There were effective systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to. People using the service and their relatives had been asked their opinion via surveys, the results of these had been audited to identify any areas for improvement.

Inspection carried out on 25 November 2013

During a routine inspection

At the time of this inspection Alzheimers Society Sheffield provided support and personal care to six people.

Two people who were supported by Alzheimers Society and their support workers visited the office during our inspection so that we could meet with them. Whilst we were unable to ask people specific questions, we saw that people were happy and animated with their support worker.

We telephoned three relatives of people supported by Alzheimers Society and spoke with them about the support provided to their loved one. They told us that they were happy with the agency. Their comments included, "[My relative] is looked after by people that know them really well and truly care" and "A really helpful, all round 'grade A' service."

We found that before people received any care and support they were asked for their opinion and agreement to ensure that staff acted in accordance with their wishes.

We found that people's care and support needs were assessed and each person had a written support plan that set out their identified needs and the actions required of staff to meet these.

We found that policies were in place to ensure medicines were handled and stored safely.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained

Inspection carried out on 30 October 2012

During a routine inspection

We spoke with three relatives of people that received support over the telephone to obtain their views of the service. They told us that they were very satisfied with the care and support provided to their loved ones. They said that their relatives were supported by staff that knew them well and were respectful towards them. Their comments included: �We are very happy with them.� �They are an excellent service. They give (my relative) the support they need in the way they need it.� �I cannot thank this service enough for the help they give us. They are second to none.� People spoken with said that staff were polite and respectful.

We found that people's care and welfare needs were assessed and each person had a written plan of care that set out their identified needs and the actions required of staff to meet these. The agency had a policy and procedure for safeguarding adults and staff were aware of the procedures to follow to ensure people were protected. All of the people spoken to said that their relative was safe with Alzheimers support staff.

We found that relevant training and support was provided to staff so that people's welfare and safety was promoted.

The agency had a complaints policy and procedure. People had been provided with information packs about the agency which included information on how to make a complaint. All of the people spoken with said they had no complaints or concerns about the agency.

Inspection carried out on 20 January 2012

During a routine inspection

Relatives of people that received support told us that they were very satisfied with the care and support provided to their loved ones. They said that their relatives were supported by staff that knew them well and were respectful towards them. Their comments included: �It is reliable, we couldn�t manage without them. We are very happy with them.� �They are really good. They give (my relative) the support they need and the support workers have a good partnership with them.� �Brilliant.� �We would be lost without them. They make a real difference.� �Excellent. They (the support workers) have hearts of gold. They are the only ones that really understand what it is like for us.� �(My relative) absolutely benefits from the support provided.�