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Archived: Old Oak Road Good

Inspection Summary

Overall summary & rating


Updated 9 November 2017

This inspection was conducted on 27 July, 3 August and 7 September 2017. The first day of the inspection was unannounced and we informed the provider of our intention to return on the second day. We gathered additional information for the inspection by reviewing staff files at the provider’s office on 7 September 2017. At our previous inspection on 19 and 21 May 2015 the service was rated as Good in all five key lines of enquiry and received an overall rating of Good.

At this inspection we found the service remained Good in four of the key lines of enquiry and had improved to an Outstanding rating in Caring. Overall the rating has remained as Good.

Old Oak Road is a six bedded care home for male and female adults with a learning disability, and there was one vacancy at the time of the inspection. The home has two bedrooms on the ground floor and four bedrooms on the first floor, with a passenger lift to connect the two floors. The bedrooms do not provide en-suite facilities; however there are communal bathrooms and toilets on each floor. There are other communal areas, including a combined lounge, dining room and rear garden.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was present at the inspection and has managed the service for over 20 years.

The provider was outstanding in regards to the caring and compassionate way that staff supported people who use the service. People, relatives and external health and social care professionals stated that staff were exceptionally kind and respectful at all times. Throughout the inspection we observed that staff were committed to providing people with support and encouragement to enable them to lead enriched and fulfilling lives. People’s dignity and independence was promoted, and their achievements were positively recognised by the registered manager and the staff team. Actions had been taken by staff to gently and sensitively support people following a recent bereavement.

People using the service told us they felt safe living at their home and they trusted the staff to protect them from harm and/or abuse. Some people could not verbally express their views; however we observed that interactions between people and staff were warm and friendly. Staff were familiar with the provider’s safeguarding adults’ policies and procedures, and had received relevant training.

Detailed and up to date risk assessments had been developed to provide staff with appropriate guidance to support people in a safe manner, whilst promoting people’s independence and taking into account their wishes and choices. Staff understood their responsibilities in regards to ensuring that people’s medicines were safely stored and administered, and properly disposed of if necessary. Records showed that staff had up to date medicines training.

We saw that sufficient staff were deployed to ensure people received support with their personal care, and the support they needed to participate in their favoured social and recreational activities at home and in the wider community. During the inspection people went out as planned with staff to their chosen activities, which included restaurant trips, clothes shopping and a visit to a barber shop. The provider adhered to robust recruitment practises to make sure that newly appointed staff had suitable skills and knowledge to provide safe care and support.

Staff were supported with their training and development needs. The provider’s training programme was tailored to enable staff to meet mandatory training requirements and undertake training that specifically addressed people’s individual health care needs. Systems were

Inspection areas



Updated 9 November 2017

The service remains safe.



Updated 9 November 2017

The service remains effective.



Updated 9 November 2017

The service was outstandingly caring.

People and relatives confirmed that staff provided considerate and respectful care and support, which was delivered in a cheerful and relaxed manner.

There was a strong commitment from the registered manager and the staff team to ensure that people�s dignity and their entitlement to make choices was constantly upheld.

Excellent interactions were observed between people and staff. The firm ethos of the staff team was to ensure that people were happy and comfortable, and they frequently went the �extra mile� to achieve this.



Updated 9 November 2017

The service remains responsive.



Updated 9 November 2017

The service remains well-led.